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RETURNS & EXCHANGES

We know that sometimes you receive a product and maybe it’s not the correct fit you thought it was or there may be some fault with the product that we were not aware of. We want you to know that we have a very open return policy for items you might want to return and have exchanged or returned and refunded completely. Just follow our easy steps and we’ll process the return as quickly as possible once received; with a big smile knowing that you are being given the best customer service possible.

  1. We advise that as soon as you’ve received your order open it and give it a check over and try it on.
  2. You may realise that the fit, length, colouration is not right or there is a fault with the item/s, it’s OK. Simply call us on (00971) 503089090 between 11.00-21.00 or email us at uae@islamicdesignhouse.com and arrange for a collection and mention whether you would like an exchange or refund, our customer service personnel will help process your request completely.
  3. Items needed to be returned for an exchange/refund will need to be delivered back to us within 7 days of you receiving it.

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